CX leak checker · Ten questions · Three minutes · No sign-up - Visitors arrive and enquiries do not. Find where the journey leaks.
Two numbers and eight plain questions score the places a website and customer journey lose enquiries: clarity, friction, response, follow-up, mobile, trust, measurement and feedback. You get your own conversion rate, the three leaks to fix first, the fixed-price step that ranks them, and a summary to keep or send. Nothing you enter leaves your browser.
Website CX leak checker
Question 1 of 10
About 3 minutes
- Question 1 (current)
- Question 2
- Question 3
- Question 4
- Question 5
- Question 6
- Question 7
- Question 8
- Question 9
- Question 10
Nothing you enter leaves your browser. Your answers are kept on this device so you can come back.
Your leak areas
0 of 10 answered
– / 24
- Clarity–Clarity: not yet answered
- Friction–Friction: not yet answered
- Response–Response: not yet answered
- Follow-up–Follow-up: not yet answered
- Mobile–Mobile: not yet answered
- Trust–Trust: not yet answered
- Measurement–Measurement: not yet answered
- Feedback–Feedback: not yet answered
5 working days
to a ranked list of what is leaking enquiries and a 90-day plan you can run with.
Source: Pulse Check scope
How the score works - Plain rules, so you can check the result yourself.
No weighting tricks and no hidden lead score. 8 dimensions, three points each, 24 at the top, scored the same way for everyone.
Eight dimensions, three points each
Clarity, friction, response, follow-up, mobile, trust, measurement and feedback each score 0 to 3 from one question. Twenty-four is the top score.
The rate is your arithmetic
Enquiries divided by visitors, from your own numbers. Shown against nothing but itself: there is no honest benchmark for a business we have not seen.
Three or more leaks, or no measurement, means rank first
Fixing one page rarely lifts enquiries on its own, and a guess is not a ranking. Both point at the Pulse Check before anything is touched.
Your numbers stay yours
The leak areas are the size of the problem, not a promised lift. Answers stay in your browser until you choose to send them.
What each dimension measures
- 01Clarity
- Can a first-time visitor tell what you offer, who for and what to do next?
- 02Friction
- How many fields does your enquiry form ask for?
- 03Response
- How quickly does a person reply to an enquiry?
- 04Follow-up
- What happens if an enquiry goes quiet?
- 05Mobile
- Is the site usable on a phone, including the form?
- 06Trust
- Are there trust signals a visitor can check?
- 07Measurement
- Do you know where visitors drop off?
- 08Feedback
- Do you ask customers about the journey and act on it?
The evidence behind the questions - Why these 10 questions.
Every statistic shown beside a question is published, with its source. They are the reasons the questions run in the order they do.
- 5 working daysto a ranked list of what is leaking enquiries and a 90-day plan you can run withPulse Check scope
- Delivered on the scoped date or 20 % refundedis the kind of line a visitor can check. A logo wall is notPulse Check scope
- 1 in 20of those firms are set up properlyDeloitte Access Economics for Amazon, November 2025
- Voice of Customersignals are what a CX sprint captures first, when the website journey is not the only leakCustomer experience sprint scope
Guarantee on every step
Delivered on the scoped date or 20 % refunded. Fixed price. No lock-in. You own the work.
Founder
Manish Kumar
Manish Kumar is the founder of Successify Media. He has an MBA in entrepreneurship from UTS, a background in business analysis and web application delivery, and a Cert IV in cyber security in progress. He runs every engagement personally from Wollongong, NSW.
Fixed scope is not a pricing trick. It is the only way one person can promise a date, keep it, and still say no to work you do not need.
Send your result with the enquiry.
Book a call and the summary is pre-filled in the form. Twenty minutes, starting from your answers, and we say so if a smaller step makes more sense.
+61 490 083 850 · Wollongong, NSW